The Alpenresort Schwarz is improving the labelling of its buffets to support the transformation of its hotel-restaurant

To meet the new expectations of its guests, the Alpenresort Schwarz hotel began its renewal in 2018 with a major works phase. The modernisation of its services and its brand image means that it is now a 5-star hotel that perfectly combines luxury and tradition for holidaymakers looking for a moment of relaxation or a sporty family holiday.

The hotel's restaurant offers 8 areas with a variety of culinary themes, combining international cuisine with top-quality local produce, including organic produce. A new demonstration kitchen and a separate family area also promise guests a unique experience. In line with the major changes made by Alpenresort Schwarz, the presentation of this restaurant offering needed to be upgraded to make it more aesthetically pleasing and sustainable.

Previously, the catering team used paper labels, which had a number of disadvantages:

• Poor quality and non-uniform rendering
• Unstable and unhygienic surface
• And time-consuming maintenance.

The hotel team therefore wanted to completely revamp the labelling of their buffets to improve the way they were set up, while at the same time providing guests with all the information they needed to make their choice easier.

The team at Alpenresort Schwarz turned to the Edikio Guest solution. Dedicated to the labelling needs of hoteliers, this all-in-one package enables staff to produce professional, durable buffet cards themselves, using design software and a plastic card printer.

The many advantages offered by the solution convinced the hotel's Quality Manager and Marketing Department to equip themselves with an Edikio Guest Flex solution:

• Professional, high-quality visual rendering
• Substrates suitable for food environments*.
• Ease of use
• Save Time Every Day
• And the possibility of extending the use of the solution to other cards to enhance the services offered by the hotel.

All buffets now have uniform, attractive presentation labels.

For the hotel's staff, using the Edikio Guest solution has considerably improved the implementation and maintenance of the labelling of the various buffets. The Edikio Guest creation software is simple and ergonomic, making it easy to learn. The labels on the plastic cards are resistant, which means that they do not have to be replaced every day, saving a considerable amount of time.

Guests now have clear and comprehensive information about the dishes on offer in the hotel restaurant:

• Name and description of products
• Allergens
• Organic / local products

They can easily identify the products they like or that correspond to their eating habits, and no longer need to ask staff to choose their dishes. The aesthetic improvement brought about by the new labelling has also been noted.

By rethinking its buffet labelling as an essential element in enhancing its offer, Alpenresort Schwarz has been able to effectively support the modernisation of its brand image in the eyes of its customers.